Apr 26, 2016

Barclays will be the first bank to employ chatbot in Africa to handle online banking queries

Posted by in categories: finance, robotics/AI

Barclays bots.

As part its efforts to become the most intelligent bank Barclays Africa, a subsidiary Absa, announced on Tuesday that it would pilot a chatbot that relies on artificial intelligence to simulate intelligent conversation through written or spoken text with customers online.

The pilot will be implemented within the coming few weeks, making it the first bank to do so in Africa.

The trial of the chatbots not only marks a transformation in the way the bank will engage with customers, but further underscores its efforts to become the most intelligent bank.

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