In Brief
- Watson was originally seen as mostly a breakthrough medical tool but has since been used in a much wider range of applications, including retail
- Even Geico currently uses IBM Watson, they use the AI program in 46 states to deliver a better digital experience to their customers
IBM understands the unique nature of its artificial intelligence (AI) software assistant Watson, and so they are not taking the direct consumer approach of Siri, Cortana, Alexa, or Google’s Assistant.
In partnership with H&R Block, Watson is being trained “on the language of taxes,” according to IBM’s press release announcing Watson’s new role as the world’s first AI tax preparation assistant.
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