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Sep 26, 2019

Chatbots Lead To 80% Sales Decline, Satisfied Customers And Fewer Employees

Posted by in category: robotics/AI

Recent surveys, studies, forecasts and other quantitative assessments of the progress of AI, highlighted among other findings, disagreements about the impact of chatbots: Do purchase rates go down when people find out they are interacting with a chatbot? Or do chatbots actually increase customer satisfaction and loyalty? And are chatbots already successful in replacing human workers?

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