An AI chatbot deployed by a car dealership went off the rails after mischievous users discovered a cheeky exploit, in some cases tricking the bot into offering them the deal of a lifetime: brand new cars for chump change. It’s an amusing but cautionary tale on relying on AIs for front-of-house interactions.
The dealership, Chevy of Watsonville in California, used the chatbot to handle customers’ online inquiries, a purpose it was expressly tailored for.
Chris White, a software engineer and musician, was one such customer. He innocently intended to shop around for cars at Watsonville Chevy — until he noticed an amusing detail about the site’s chat window.
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