As recently as this month, top AI experts outside Google questioned whether such a victory could be achieved anytime soon.
Wise Autoresponse for your Customer Support Call Center needs — I do know that one of the large financial institutions in NYC announced in Dec. that they were replacing their tier 1 & tier 2 support with AI this summer.
BERKELEY, CA — (Marketwired) — 01/27/16 — Wise.io, which delivers machine learning applications to help enterprises provide a better customer experience, today announced the availability of Wise Auto Response, the first intelligent auto reply functionality for customer support organizations. Using machine learning to understand the intent of an incoming ticket and determine the best available response, Wise Auto Response automatically selects and applies the appropriate reply to address the customer issue without ever involving an agent. By helping customer service teams answer common questions faster, Wise Auto Response removes a high percentage of tickets from the queue, freeing up agents’ time to focus on more complex tickets and drive higher levels of customer satisfaction.
“Wise Auto Response has dramatically eased the burden on our support agents, allowing us to reply to half of all tickets automatically,” said Francesca Noli, VP of Marketing at Product Madness. “Now we are able to focus agent attention on more complex, customer-facing issues like payment problems, which have a direct impact on our bottom line. Wise gives us the best of both worlds: it has the power of an artificial intelligence system like Watson, along with the lightweight integration we need to successfully apply machine learning to our service operations quickly, easily and cost effectively.”
Wise Auto Response identifies common customer inquiries that can be responded to with a high level of confidence — such as password resets and basic product functionality, or standard “thank you” email templates that don’t require hands-on follow up — and automatically responds without the need for any manually written business rules. The new functionality complements the current suite of predictive applications offered by Wise.io, including Wise Routing, which automates the support ticket triage process, and Wise Recommended Response, which provides a ranked shortlist of appropriate macros and templates for each new customer inquiry.
Virtual Healthcare & IMSHealth is a major player in this service offering. Healthcare and clinic in your own home.
The University of Southern California Center for Body Computing has teamed with 8 partners to launch a Virtual Care Clinic. The idea with VCC is to create an integrated approach to the use of mobile apps, “virtual” doctors, artificial intelligence, data collection and analysis, as well as diagnostics and wearable sensors to create truly on-demand healthcare.
The partners involved in this effort are peer-reviewed clinical trial database startup Doctor Evidence, drug data resource IMS Health ($IMS), consumer design firm Karten Design, HIPAA-compliant cloud platform Medable, video creator Planet Grande, sensor-enabled pill startup Proteus Digital Health and vision player VSP Global.
I can now see it; Nov. I go into my local Verizon store; and Pepper the robot greets me and takes my name and helps me get in line for the next service tech or takes me to show me the latest devices.
Pepper, the lovable humanoid robot, is preparing to take a step into entrepreneurship and staff its own smartphone shop in Japan.
Creator company SoftBank said it planned to open the pop-up mobile store employing only Pepper robots by the end of March, according to Engadget.
Continue reading “Phone shop will be run entirely by Pepper robots” »
Interesting approach.
A group of scientists has created a neural network based on polymeric memristors — devices that can potentially be used to build fundamentally new computers. These developments will primarily help in creating technologies for machine vision, hearing, and other machine sensory systems, and also for intelligent control systems in various fields of applications, including autonomous robots.
Google’s machine learning group is licensing new chip technology to make the devices in our pockets more intelligent and autonomous.
Dinner and a show with a Robot.
The most memorable moments in travel are often the most eccentric. From oil wrestling to staring contests, or being entertained over dinner by robots, our readers share their way-out memories.
Scientists hope to create a computer that can interpret, analyze, and process information with the same efficiency as a human.
Truly sad; and will indeed happen. Lower skill jobs have been replaced in the past and will continue to happen on a broader scale with AI. This has been the warning from Gates, Musk, and Hawkings.
Automation and the march of the robots will prove most disruptive to the world’s poorest nations, with 85 per cent of all jobs in Ethiopia in danger of being lost, according to new analysis. Nepal, Cambodia, China, Bangladesh and Guatemala are among.
